Easy exchange within 7 days
We want you to love your Beera bag. If it is not quite right, you can request an exchange within 7 days of delivery.
How to request an exchange
- Message us on WhatsApp (+92 317 3177078) or use our contact form within 7 days of receiving your order.
- Share your order reference, the item you would like to exchange, and a few photos of the bag.
- Our team will confirm the exchange and arrange the next steps with you.
Conditions
- The bag must be unused and in its original condition, with all tags, straps, dust bags and packaging included.
- Exchanges are subject to stock availability. Many of our designs are one of a kind, so we will help you choose an alternative of your choice.
- Items that show signs of use, damage after delivery, or missing parts cannot be exchanged.
Damaged, defective or incorrect items
Please inspect your parcel when it arrives. If your bag is damaged, defective or not the item you ordered, contact us within 7 days of delivery with photos and we will arrange a replacement or exchange at no extra cost to you.
Delivery charges
For exchanges requested for reasons other than a damaged, defective or incorrect product, the applicable return and delivery charges are the customer's responsibility, as stated in our Terms and conditions of use.
Questions?
We are happy to help. Message us on WhatsApp at +92 317 3177078.